The Instant Business Network has released 3 server packages - IBN Help Desk, IBN Project Management, and IBN Full Suite. 

IBN Full Suite contains all features found in IBN Help Desk and IBN Project Management.

This is a preliminary feature list for each of the server packages.  A more comprehensive feature COMPARISON is coming soon.

IBN Help Desk
  • 100 % web-based portal
  • Collaboration - add multiple support staff / tiers of support staff
  • Automatic notification via email or desktop alert to pool of support staff
  • Process of assigning support staff, flaging issues, adding comments to issues, verifying issues, and resolving issues
  • Automatic auto-reply template for all incoming support requests
  • View by Issues Box - supports multiple support email addresses
  • Knowledge base of past support issues
  • Full-text search
  • File library
  • Time tracking
  • Online calendar
  • Custom Reports - i.e. # of open, closed or pending issues
  • Optional desktop client for secure messaging, alerts, file sharing
  • Read more

IBN Project Management
  • 100 % web-based portal
  • Collaboration - add multiple team members by project
  • Automatic notification via email or deskto alert to all members of project whenever a change is made or file is uploaded
  • Manage tasks, To Dos, lists, comments, discussions, calendar entries
  • Multiple views: By Project, All Projects, List View, Resources View, Gantt Chart View
  • Process to monitor status and closing of tasks
  • Online calendar
  • Full-text search
  • Time tracking
  • Custom Reports - i.e. status of tasks, resource utilization, etc.
  • Optional desktop client for secure messaging, alerts, file sharing
  • Read more

IBN Full Suite
  • 100 % web-based portal
  • Collaboration - add multiple team members by project or multiple support staff / tiers of support staff
  • Automatic notification via email or desktop alert to all members of project whenever a change is made or file is uploaded, or to pool of support staff
  • Manage tasks, To Dos, lists, comments, discussions, calendar entries
  • Multiple views: By Project, All Projects, By Issues Box, List View, Resources View, Gantt Chart View
  • Process to monitor status and closing of tasks
  • Online calendar
  • Full-text search
  • Time tracking
  • File library
  • Process of assigning support staff, flaging issues, adding comments to issues, verifying issues, and resolving issues
  • Automatic auto-reply template for all incoming support requests
  • Knowledge base of past support issues
  • Custom Reports - all information in the IBN can be pulled together into a report
  • Optional desktop client for secure messaging, alerts, file sharing
  • Read more
In addition, the IBN On-Demand service is the hosted version of the IBN Full Suite.