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Mediachase Has Repositioned its Instant Business Network Suite of Help Desk and Project Management Solutions to Target the Needs of SMBs.
LOS ANGELES , California – May 12, 2008 – Mediachase has launched several server
packages and an On-Demand Service to better target the needs of
small-to-medium businesses. The server packages include the IBN
Help Desk solution, the IBN Project Management solution, and the IBN
Full Suite, all of which are web-based portal solutions that come with
an optional desktop client for secure messaging and file sharing.
The
IBN Help Desk solution is ideal for organizations that need a system
for capturing, consolidating, and resolving issues, whether they are
external customer support requests or internal departmental issues.
One
typical implementation of the IBN Help Desk solution is for
processing all incoming support requests sent via email address. These
issues enter the IBN system and are immediately routed to a support
repository or Issues Box and notifications are sent out automatically
to either a single support person or a pool of support staff. The
support person enters feedback for the issue and can close issues
directly or flag a support manager to review the issue before giving
feedback to the customer and closing the issue.
The IBN Project
Management solution is geared toward making project management easier
by reducing email clutter and making collaboration of resources more
efficient, regardless of each team member's location.
The IBN
Project Management solution allows you to manage/assign/complete tasks,
share files, manage lists and To Dos, share a common project calendar
with important dates and milestones, track finances and timesheets, and
consolidate discussions -- all from the convenience of a web portal.
Best of all, whenever a change is made to the project or a file is
uploaded, everyone on the team is notified via email or desktop client
alert so that everyone always has access to the most up-to-date
information.
The IBN Full Suite brings you the best of both
worlds by combining the IBN Help Desk and IBN Project Management
feature sets. You will be surprised how much tracking issues as part
of projects makes a lot of sense and will elevate your ability to
manage projects more effectively.
For SMBs who are looking to
reduce initial investment costs and set up time, the IBN On-Demand
Service offers a very cost-effective monthly plan and the added peace
of mind of a Tier 1 hosting facility with firewall security and daily
data backups. Read more.
About Mediachase
Mediachase
designs, integrates, and builds innovative software solutions and tools
for companies needing to streamline internal and external business
activities. Mediachase is headquartered in Los Angeles, California, and
currently has offices in Washington, D.C. and Kaliningrad, Russia.
Mediachase is a privately held company established in 1997 with a global client base of installations.
CONTACT INFORMATION
Ray Choi
Mediachase, LTD.
+1 323-988-1071
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