In the coming week or so, Mediachase plans to launch several server packages and an On-Demand Service to better target the needs of small-to-medium businesses.  The server packages will include the IBN Help Desk solution, the IBN Project Management solution, and the IBN Full Suite, all of which are web-based portal solutions that come with an optional desktop client for secure messaging and file sharing.

The IBN Help Desk solution is ideal for organizations that need a system for capturing, consolidating, and resolving issues, whether they are external customer support requests or internal departmental issues.

One typical implementation of the IBN Help Desk solution is to set it up to process all incoming support requests sent via email address.  These issues enter the IBN system and are immediately routed to a support repository or Issues Box and notifications are sent out automatically to either a single support person or a pool of support staff.  The support person enters feedback for the issue and can close issues directly or flag a support manager to review the issue before giving feedback to the customer and closing the issue.

The IBN Project Management solution is geared toward making project management easier by reducing email clutter and making collaboration of resources more efficient, regardless of each team member's location.

The IBN Project Management solution allows you to manage/assign/complete tasks, share files, manage lists and To Dos, share a common project calendar with important dates and milestones, track finances and timesheets, and consolidate discussions -- all from the convenience of a web portal.  Best of all, whenever a change is made to the project or a file is uploaded, everyone on the team is notified via email or desktop client alert so that everyone always has access to the most up-to-date information.

The IBN Full Suite brings you the best of both worlds by combining the IBN Help Desk and IBN Project Management feature sets.  You will be surprised how much tracking issues as part of projects makes a lot of sense and will elevate your ability to manage projects more effectively.

For SMBs who are looking to reduce initial investment costs and set up time, the IBN On-Demand Service offers a very cost-effective monthly plan and the added peace of mind of a Tier 1 hosting facility with firewall security and daily data backups.

More information to come...

Mediachase Software