Hello,

I have customized ECF 4.1 for my customers needs (including the time consuming translation to german) and have a final problem:

On the Checkout Wizard page the following error occures:

ECommerceService.OrderCreateFailedOnComplete

Where can I find any details to this error?

If I click the order button once more the following exception is displayed:
 
Failed to create order. Mediachase.eCF.BusLayer.FrameworkException: Error in the application. at Mediachase.eCF.BusLayer.Orders.Order.GetCustomerOrderByOrderId(Int32 OrderId) at Mediachase.eCF.BusLayer.Orders.Order.CreateOrderFromCart(Int32 orderId, String affiliateGuid, String orderEmail, IShipmentPackage[] shipments, Guid orderAuthorizationCode) at Mediachase.eCF.BusFacade.OrderManager.CreateOrder(OrderCreateRequest request, IList`1& mainErrorArray)
 
Do you have any information regarding to this problem?

In the mail log the following is shown (if this could be related in any way):

Email Notification Service Started. 0 email(s) sent successfully.

Thank you
Kai

Could you give us access to the CommerceManager?

Also, please turn on log4net logging. The error you get should be logged in the database or/and log file.
After doing this, send us your log.txt file from here: \PublicLayer\PublicStore\App_Data\Log\log.txt

I have sent you the crentials by private message.

Thanks!

I have mailed you the path to the log file.

Please have a look!

Thanks!

Have you got any news? I need to fix these errors to go productive this week! If I need to buy a support ticket please let me know.

Thank you!

Hello Kai,

   The error on order completion occures because you don't have corresponding email template is your system. To resolve the problem, you need either create email template or disable email notification service.

   By the way, the statistics service is not configured properly, that's why you get the error after logging in to the CommerceManager.

Nadya.

Thank you for your response. I cannot find any documentation on how to create email templates. Where can I create new ones? Why do none of them exist?

Best regards,
Kai

Email templates should have been created when you installed ECF. Anyway, you can add them by running DataBaseDataLoad.sql script (only INSERTs to MessageTemplate and MessageTemplateLanguage tables).

Hope this helps,
Nadya.

Thank you, that fixed my problem. Now I can place an order easily and the system is nearly working fine. The generated mails are queued in the message queue but not send though the email notification history shows success but no send emails.

I have placed the new log file under the known adress. Why are no emails send though they exist in the message queue and the service is executed?

Best regards,
Kai