Mediachase to Announce New Solutions at Microsoft Convergence Conference

Mediachase will be at the Microsoft Convergence Conference in San Diego, CA, March 11-14, 2007. We will be making several announcements surrounding new solutions for MS Dynamics customers based on its commerce and collaboration platforms.

Mediachase Wins USPS Mail ID Tracking System (MITS) Contract

Mediachase is excited to announce that we were awarded the USPS Mail ID Tracking System contract award. The MITS system will leverage Mediachase software and services to facilitate accessibility to information and statistics from facilities located throughout the USPS distribution network.

USPS field employees and executive management teams will be able to access powerful new tools for presenting, reporting, and analyzing millions and millions of transactions through collaborative interfaces to better improve customer service standards and reliability of mail flow.

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Mediachase Adds Powerful Help Desk Capabilities to IBN 4.5

Managing issues related to your business can be a difficult task, especially when you are dealing with public-facing customer support via email, trying to manage project issues or coordinate customer engagements all at the same time.

The new IBN 4.5 Help Desk/Issues Management system provides key capabilities to enable users to capture, control, and process issues from multiple sources, including email, employees, projects, and customers.

	Easily Manage External Support Via Email
	Easily capture customer emails and turn them into trackable and measurable issues. Fully supports attachments and provides auditing of inbound and outbound communications.
	Support for Multiple Simultaneous Issue Boxes
	Create as many destination issues boxes to capture and organize information coming in from multiple sources. Each box has its own processing rules, responses and routing information.
	Spam Control with Blacklisting and Whitelisting
	Automatically accept known customers and have their issues move into your business process while protecting against spam and other unwanted emails.
	Automated Attendant Response and Ticket Creation
	Notify your customers, partners, employees and other people who add issues into your business and assign unique ticket numbers for tracking and closure. Notifications can be designed differently for various purposes.

• Contact us for more information.
• To view more information on the IBN, click here.
  

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