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Mediachase Software Newletter - January 2007


Mediachase to offer MS Dynamics Customers New SolutionsMediachase to Announce New Solutions at Microsoft Convergence Conference

Mediachase will be at the Microsoft Convergence Conference in San Diego, CA, March 11-14, 2007. We will be making several announcements surrounding new solutions for MS Dynamics customers based on its commerce and collaboration platforms.



Mediachase Wins USPS Mail ID Tracking System (MITS) ContractMediachase Wins USPS Mail ID Tracking System (MITS) Contract

Mediachase is excited to announce that we were awarded the USPS Mail ID Tracking System contract award. The MITS system will leverage Mediachase software and services to facilitate accessibility to information and statistics from facilities located throughout the USPS distribution network.

USPS field employees and executive management teams will be able to access powerful new tools for presenting, reporting, and analyzing millions and millions of transactions through collaborative interfaces to better improve customer service standards and reliability of mail flow.

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Mediachase Adds Powerful Help Desk Capabilities to IBN 4.5
Mediachase Adds Powerful Help Desk Capabilities to IBN 4.5

Managing issues related to your business can be a difficult task, especially when you are dealing with public-facing customer support via email, trying to manage project issues or coordinate customer engagements all at the same time.

The new IBN 4.5 Help Desk/Issues Management system provides key capabilities to enable users to capture, control, and process issues from multiple sources, including email, employees, projects, and customers.

  Easily capture customer emails and turn them into trackable and measurable issues. Fully supports attachments and provides auditing of inbound and outbound communications.
 

Create as many destination issues boxes to capture and organize information coming in from multiple sources. Each box has its own processing rules, responses and routing information.

  Automatically accept known customers and have their issues move into your business process while protecting against spam and other unwanted emails.
  Notify your customers, partners, employees and other people who add issues into your business and assign unique ticket numbers for tracking and closure. Notifications can be designed differently for various purposes.

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In This Issue:

4
Mediachase at MS Convergence Conference

3 USPS Mail ID Tracking System

2
Mediachase adds Powerful Help Desk Capabilities to IBN 4.5



.NET Component Updates:


calendar
.NET Calendar 2.3 Now Available

fileup.NET FileUploader 1.9


Educational Center:

b Learn how to .... with the IBN

b
Learn how to .... with the ECF

Mediachase Community :

eCommerce Framework (ECF)  Blogs, Tips, and Tools

Collaboration Blogs

Check out our technical Support Forums

Partner with Mediachase :

Become an ECF Solutions Provider Now!

Latest Releases :

Calendar.NET - v2.3

FileUploader.NET - v1.9.0

IBN Server - v4.1.28


ECF(ASP.NET 2.0) - v4.0.10

ECF-CRM Beta1



 

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