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Free Technical Support - Community/Forums
Our support forums and community blog provide a shared resource for our customers and partners. We strongly recommend to post your support questions to on our forums so the development and end-user community can benefit.
All standard free technical support is handled through our forums and we have a general goal of a 24-72 hour response policy for our free technical support. Check out these links for additional support options:
Documentation Wiki and Reference Guides
Our Documentation Wiki will be your main guide for help and instructions for each of our products. Our Wiki will serve as your repository of information to troubleshoot common issues with any of our software products.
ECF™ G5 Partnership Opportunities
If you're serious about eCommerce and your implementations, you can become a Mediachase ECF™ G5 partner. You gain the benefit of discounted licensing, greater marketing opportunities, and a proven code base to build your solutions on.
To learn more about our partnership opportunities, go here. Inquire and become an ECF™ G5 partner today.
Contact Mediachase Via Phone and Email
If you have sales inquiries or non-technical issues related to our products, please contact us at sales@mediachase.com or call us at U.S. +1-323-988-1071 for our Los Angeles office. If you're on the East Coast, you can call our Washington, D.C. office at +1 202-355-7125.
When you buy Mediachase software you are not just getting software, you are getting a solution backed by our employees, partners, and our commitment to our customers.
Support Policy
We only support the current and previous generations of our products. In other words, we will only support the two latest generations of any of our products.
For instance, we actively support ECF 4.x and our latest version G5. ECF 3.x and earlier versions are NOT supported. This applies also to Instant Business Network (IBN), FileUploader.NET, and AJAX Calendar.NET.
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