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Mediachase Direct/Assisted Product Support
To be assisted directly by one of one engineers for your technical needs on any of our product(s), please purchase one of our 3 support packages (Premium, Standard, Per Incident) listed below.
Technical Email Support
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Premium Email Support (5-pack) - $699
24 hour response time, Monday - Friday
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Standard Email Support (5-pack) - $499
48 hour response time, Monday - Friday
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Technical Per Incident Phone Support
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Per Incident Phone Support - $250
2 hour reponse time, Monday - Friday,
9am - 5pm PST
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After purchasing phone support, feel free to call us at
U.S. +1-323-988-1071.
Professional Services/Implementation Assistance
Mediachase provides customers with a full range of professional services that can be customized to your business or technical needs. For more information contact us.
Free Technical Support - Community/Forums
We have a very active community of developers and users and have enhanced both our support forums and community blogging to provide a shared resource for our customers and partners. We strongly recommend to post your support questions to these forums so everyone can benefit.
Note: All standard free technical support is handled through our forums and we have a general goal of a 24-72 hour response policy for our free technical support.
Documentation and Reference Materials
All of our products come with documentaiton and many of these doucments have answers to alot of common questions. documentation can be found under the products area of this site. Click any of the links below.
ECF Solution Providers and Implementations
For ecommerce implementaitons, contact any of our authorized solutions providers for any type of assistance in the planning, architecture, engineering, or implementation aspects of your ECF solution.
All Solutions providers are experienced professionals and have been reviewed by Mediachase to have the expertise to make your implementation a success. Some of our solutions providers are also full service advertising firms who can energize your brand as well as deliver you a full solution on the ECF.
View Available Mediachase Solution Providers
Contact Mediachase Via Phone and Email
If you have sales related inquiries, please contact us at sales@mediachase.com or call us at U.S. +1-323-988-1071.
If you have non-technical issues related to our products, please email helpdesk@mediachase.com.
When you buy Mediachase software you are not just getting software, you are getting a solution backed by our employees, partners, and our commitment to our customers.
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