Live Demos and Trial Software

To see ECF™ G5 in action, visit our trials/demo page or contact us now.

Partner/Developer Programs

See how adding the ECF™ G5 to your consulting and integration services can make a big difference. Learn More.

.NET eCommerce Blog

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Product Documentation WIKI

For the latest product documentation on ECF™ G5 please visit our WIKI.

Adaptable Customer and Order Management

Capture, Manage, and Connect Data With External Systems

The basics of eCommerce require that customers can actually create and complete orders from the front-end site. If you don't have reliable and powerful way to manage customers and orders, don't expect many sales in the long run.

ECF™ G5 is built with dedicated customer and order management subsystems. With the customer and account management subsystem, you can view accounts, assign roles to specific user accounts, and create accounts for organizations rather than individual users. In relation to customer management, the order management system allows you to view history of orders, create and manage purchase orders, and even allow you to track items placed into shopping carts by "today," "this week," "this month," or "all."

Through the Commerce Manager, you have full granular control of your customers, organizational accounts, and your order history.

Key Customer Management Capabilities

> E-mail notifications

> Checkout without account/Guest Checkout

> Users who have access to the ECF™ G5 application will have an account

> Restrict catalogs or price structures a given user can see

> Define customer roles, groups, and organizations

> Control access of both customers and administrators (these are separate activities)

Key Order Management Capabilities

>Shipping to multiple addresses in one order

>Multiple Payment Methods

>Integrated with virtually an unlimited number of payment gateways

> Add/edit/remove line items from existing orders

> Support for check/money order payment

> Support for flat-rate shipping per order

> Flat-rate shipping per item

> Table rates for weight and destination

> Modify shipping and payment details

> Invoices and Packing Slips

> Create one or multiple invoices, shipments and credit memos per order to allow for split fulfillment

> Can integrate the ECF™ G5 with any tax calculation software

> Multiple addresses per order and per line item

> Built-in shipping and tax management features

> Leverage Windows Workflow Foundation (WWF) to create workflows and automate these processes

Connecting Data With Other Systems

ECF™ G5 gives you the power to customize your order workflows using the base set of functionality and tools you have in your ECF™ G5 repertoire along with your desire to implement and integrate third-party solutions. If you’re a company that has to process thousands of orders in a very short amount of time, you can offload the entire Order Management system of the ECF™ G5 onto its own servers just to handle the load. You will want a smooth order experience for your customers to increase conversion and curtail shopping cart abandonment rates.

Once orders are submitted and processed, end-users from the Commerce Manager backend can make changes or even create new purchase orders. That way, your distributed teams can contribute throughout the entire business process without relying on your key development resources for general management.

To learn more about our eCommerce software solutions, our ASP.NET c# source code technology, or any of the ECF™ G5 architecture & integration capabilities, visit our ECF™ G5 site at /commerce . To ask questions or to learn more, you can contact us at US +1-323-988-1071 (PST), +1-202-355-7125 (EST), or mailto:sales@mediachase.com