The IBN offers a cost-effective web-based portal for your project management, collaboration, help desk and issues tracking needs. With the Instant Business Network you have a reliable, proven, and dependable software solution that will help your organization flexibly deal with pro-active and re-active business processes.
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Help Desk/Issues Management
Streamline your customer service process and reduce support-related or internal company issues coordination using the IBN HD. Its rule-based aggregation feature allows support staff or various departments within your company to track issues in a single location. Configure a workflow process for reviewing and closing issues among a global support team or multiple tiered support teams or among internal groups. Read more |
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Project Management
Work more effectively with coworkers, customers, and partners with the IBN PM. Using a web-based portal, you can manage projects, tasks, upload files, follow discussions, share a common calendar, and collaborate more easily to ensure project success. With roles, you can control access to sensitive information. Read more |
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Full Suite
This integrated package gives you access to all the features of our Project Management and Help Desk solutions and is ideal for a company who wants to bolster both internal productivity as well as external customer support. Read more |
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On-Demand
Get the best of both worlds with zero infrastructure investment, zero setup time, and minimal administrative burden. Read more
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The IBN is a flexible platform as well for customization and integration and our enterprise solutions provide additional capabilities. To learn more, please call us at +1-323-988-1071 or email us at sales@mediachase.com