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Every day you deal with issues coming from multiple sources for different reasons. Issues can range from internal operational issues, to customers working on projects, to virtually anything in between.
The IBN Help Desk solution provides you with a cost effective and flexible comprehensive approach to issue capture, consolidation, resolution, and measurement each and every day to keep your costs down and improve your ability to execute.
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Issues Management, Helpdesk And Service Desk Software
The Mediachase Instant Business Network functions not only as a web-based project management software solution, but a full-fledged helpdesk and service desk system resource. This is especially crucial for technology companies, who need to offer responsive and efficient technical support and help for its clients and customers. However, support is almost an entire industry onto itself. With so many support inquiries flooding e-mail and voicemail inboxes, more resources need to be expended in order to sort through and manage all incoming and outgoing inquiries. Therefore, companies such as Dell and Microsoft will opt for outsourcing of their support to other countries, mainly India, to cut costs for lower level support questions. For any company, just dedicating a "few" resources to sorting through e-mail is timely and costly and could be done in a "human-free" way. The remedy that we offer is the IBN Helpdesk issues tracking software.
With the IBN HelpDesk, you have an online "crisis management" system that eliminates common helpdesk problems. No longer will you have to use an Excel spreadsheet or email to keep track of issues. No longer will you have to coordinate teams to capture and consolidate issues. But rather, our web-based service desk & helpdesk support software is designed to automatically capture and track issues that come in and go out. You get full visibility of an issue from beginning to end, importing the IBN's project management and collaboration philosophy and business logic into practice for issues tracking.
The IBN Help Desk itself is a mail client - you can set rules and preferences for email. Every support message can have its own email bucket; the issue management system, based on the rules that are set up, will automatically place emails into those specific buckets. For instance, if you want to dedicate a bucket or email folder to a specific client, then whenever a question comes in from a client, that email will then be processed by the IBN help desk/service desk system and placed into that folder. Then a helpdesk manager can specifically assign who's responsible for the support question. The recipient of the responsibility can be notified through email and an instant message that pops up on their desktop. It is end to end helpdesk management at its best and most efficient because you have total control of what comes in and what comes out.
With our web based helpdesk and service desk solution, and because of the centralized nature of the Instant Business Network system, you have an online repository of issues other users can search for to solve common support questions and problems. It is a true issue management tool that replaces the tedious jobs of a support analyst, maximizing your main helpdesk resource. Rather than outsource a majority of your support, the IBN Helpdesk & Service Desk software will aid in answering the smaller questions, giving you more time to focus on the bigger, tougher questions that come in.
Try the IBN Helpdesk and Issues Tracking solution for yourself. You can get more information about issue management software developing by our company at http://www.mediachase.com/ibn. Download a demo and trial at http://www.mediachase.com/ibn/tourtrial.aspx. If you find that our Help desk software can become a strategic part of your everyday service desk workflow, go to http://www.mediachase.com/ibn/packagingpricing.aspx or email sales@mediachase.com or call US +1 323-988-1071 for enterprise-level inquiries.
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